This website, https://www.shipbox.com/, is owned and operated by Shipbox Technologies Private Limited (referred to as the "Company," "we," "us," or "our"), having its registered office at GurGaon, Haryana - 121001, India. These Terms and Conditions (referred to as the "Terms") apply to all users of the Company's website and services (referred to as the “Website”). The term “User,” “You,” or “Your” refers to anyone using the Website, including merchants, clients, service recipients, registered users, and unregistered guest users (collectively referred to as “Merchant” or “User”). These Terms are presented as an electronic record in compliance with the Information Technology Act, 2000 and applicable rules. This electronic record does not require any physical or digital signatures.

By using the Website, its services, and tools, you agree to be bound by these Terms and Conditions. If you transact on the Website, you will also be subject to additional policies specific to your transaction, and your continued use of the Website indicates your acceptance of these policies, rules, and terms. Any changes or modifications to these Terms, made at the Company's sole discretion, will be effective once posted on the Website. You are responsible for reviewing the Terms periodically for any changes. Shipbox offers various services to both Merchants and Users through the Website (collectively referred to as "Services"). Use of the Website for any service provided by Shipbox is also governed by the applicable merchant or service agreements, which may be entered into separately between the Company and the Merchant. When using any service through the Website, you agree to comply with the rules, guidelines, terms, and policies that apply to such services, in addition to these Terms and Conditions.

The Company reserves the right to modify these Terms at any time, without any obligation to inform you directly. Your continued use of the Website after any changes will be deemed acceptance of those changes. It is your responsibility to periodically review these Terms to stay informed about any updates. All content, materials, and intellectual property on the Website, including but not limited to text, graphics, logos, images, and software, are owned by the Company or licensed to it. You may not use, copy, reproduce, or store any part of this Website without the express permission of the Company. To use the Website and its services, you may be required to provide your full legal name, address, email address, and other necessary information for account creation. You are responsible for ensuring the accuracy and completeness of this information. If false information is provided, your account may be suspended or terminated, and you will be unable to access Shipbox’s services.

You are solely responsible for maintaining the security of your account and password. Shipbox will not be held liable for any losses or damages arising from your failure to safeguard your account credentials. You may not use Shipbox’s services for any illegal, unauthorized, or unlawful purpose. You are responsible for ensuring that your use of the Website and its services complies with all applicable laws, including copyright and intellectual property laws. You are responsible for all content (data, graphics, photos, links, etc.) that you upload or share through your Shipbox account. Shipbox is not responsible for the content you upload, and you agree to indemnify the Company against any claims arising from your uploaded content. Shipbox is not responsible for the quality or condition of any products you ship through the Website. As a Merchant, you are solely responsible for ensuring product quality and handling any customer service or issues related to product quality. Shipbox will not provide refunds or exchanges on behalf of Merchants for products sold through your account.

Any breach or violation of these Terms, as determined solely by Shipbox, may result in the immediate termination of your account and access to the Website. This decision is at the discretion of the Company. These Terms shall be governed by and construed in accordance with the laws of India, and any disputes arising out of or in connection with these Terms will be subject to the exclusive jurisdiction of the courts in Faridabad, Haryana, India.